customer service Archives - Retired And Travelling

Delivering Customer Service Excellence In Good Times And Crisis

March 29, 2020 TravelAtWill 42

We Saw Customer Service Excellence In Good Times And Crisis The staff and crew of Oceania Cruises Marina delivered customer service excellence in good times and crisis. We wanted to take this blog post to say thank you! Throughout our South America cruise, the customer service aboard Marina was at […]

Things We Love And Hate About Hotels

January 29, 2020 TravelAtWill 64

Many Chances To Experience What We Love And Hate About Hotels We spent 175 nights away from home in 2019. There were 136 nights in hotels and another 39 nights cruising. Our nights away from home were spent across all levels of accommodations. So we had a lot of experiences […]

Tips For Travelling With Loyalty Status And Points

January 22, 2020 TravelAtWill 51

We Travelled Well With Loyalty Status And Points We had a very busy travel year in 2019. And travelling with loyalty points and status gave us some great travel experiences. A lot of our travel in 2019 was road tripping, so we accumulated both hotel nights and car rental mileage. […]

World Class Service Set A High Bar

March 20, 2019 TravelAtWill 48

What Does World Class Service Look Like So many service experiences these days just don’t cut it. Being “of service” does not seem to be a valued role today. But when we have received exemplary customer service, we felt the difference. World class service set a high bar. And it […]

Executive Lounge Etiquette – NOT Your Living Room

January 17, 2019 TravelAtWill 24

The Executive Lounge Is Not Your Private Lounge! We are sometimes thrifty when we travel. It is great to shop in the market and go to a park for a picnic when we travel. We book our travel at days and times of the year that are cheaper. But we […]