Updated August 2018
I love when I hear from readers that a particular post has been helpful or relevant. When we were chatting about their experience with having their things stolen in Barcelona, I provided them with an update on follow-on lessons that I have had from being robbed in Madrid. I thought I would share those. A new section was added to the end. Hope these points help keep you safe!
Being Robbed in Madrid
You always think that it will never happen to you. You like to think you are travel-savvy. And you imagine it won’t impact how you think about travel. But it could easily happen to you. We learned some lessons when I was robbed in Madrid!
We were in Madrid, Spain for the start of a long visit to Spain. Madrid had never really been on “the list” but we found we really liked Madrid. We stayed in a great hotel in a good part of town to be close to the action.
In September it is still warm and the patio culture is alive and strong. We could sip our drinks sitting on the cobblestone streets watching life go by.
If you want art and culture, it is not hard to find. We got a Madrid pass and rushed through 3 great art galleries. Next time we will pick one and enjoy it at a slower, leisurely pace. Walking around the city, there is architectural beauty in the well-preserved buildings everywhere in the city.
We really enjoyed our short stay in Madrid and knew we would be back. On our last day, we packed for our train trip later in the day to Malaga on the south coast. Heading out for breakfast, we carried iPads and computers to the large local cafe for breakfast. We were excited to start planning the next stop on our Spain trip.
Little did we know that we would learn some hard lessons that morning from being robbed in Madrid at 9:30am.
You May Not Be Safe In Well-Lit Places With Little Crowds
We all know to protect our valuables when walking on badly lit streets or in dark places. Crowded places like subway cars are breeding grounds for thieves.
Our breakfast spot was a brightly lit cafe. We went to breakfast well after the crowds had left. But that did not stop us from being targeted for having my purse lifted without us even being aware. Who would expect to be robbed in Madrid at breakfast?
We later figured that sitting in broad view by a large picture window may have helped to target us. Since we had packed for the day, we were carrying more stuff with us than we normally carried for a day trip. And it was all visible through the window. There is a reason why spies choose to sit with their backs to a wall!
Trouble May Come in Pairs
We were seated on the lower level of the cafe with a few other diners. A young couple came down and stood slightly behind our table. It looked like they were waiting for the bathroom. They were dressed in clean clothes and as a couple, set off no alarms for us.
The young woman bent down, sort of like she was tying her shoes. We figured that was when she silently managed to grab my purse without me being aware.
David later was so upset as he actually saw the woman bend down. He never saw her remove my purse and her actions never triggered a concern. He watched them walk out and never noticed if they held my purse or had managed to pack it away in the backpack they were carrying.
For the remainder of our time in Spain, we were hyper-alert to couples that seemed to be casually moving about us. We would watch both people, always assuming one was the lookout while the other attacked. When one of the pair was on a cell phone, it caused us to be on guard for a move.
We have travelled a lot since that trip and we are not quite as paranoid. But we remain far more wary of people around us.
Keep Your Eyes On Your Things
I must admit to being a bit cavalier about my purse before this event. I would always keep it close to me and figured I would know if it was moved. But how wrong I was.
I now never set my purse down without it being strung around my body. I buy purses with long straps so I sit with them around my waist and in my lap. And sometimes I even resort to fanny packs!
Both of us were distracted by our e-things. We were chatting about our plans and engrossed in doing our internet searches. To a thief, we must have looked like the perfect pair to pick. We had lost our real sense of surroundings.
It was a great reminder to us about being careful about settling into a public space with so many distractions. We love to work and have a coffee so this is a hard one to follow. We are just far more alert now after being robbed in Madrid!
You Can Lose A Lot If Your Purse Is Stolen
I lost a lot when my purse was stolen. My favourite wallet contained about $500 in cash that we had just got from an ATM for our coming trip south. I travel with 2 credit cards. One credit card is for most purchases. A second credit card with a very low credit limit is used for online purchases and places that I trust less. I lost my drivers license, my health card and a whole bunch of other things I could not name from my wallet.
But I am so thankful that we had left our passports in the hotel safe. That would have created an additional nightmare. A lost passport would have to be replaced before we travelled too much further.
Processes Are Well Established To Deal With Tourist Theft
When we arrived at the police station, they had a special desk with an English speaking officer. The officer handed me a large binder. The binder had phone numbers for a wide number of places that I would need to call to have cards reported stolen. It was the first thing he had us do before he even took a report.
It was clear that the Madrid police had a lot of practice dealing with minor theft like this. The process was well established. And the police quickly discounted any hope that the thieves would be caught or my purse found. Even if there was video in the cafe where we had breakfast!
When we returned home, we immediately reported the theft to our insurance company. While our policy does have a clause to cover this, by the time we factored in our high deductible, it was almost not worth reporting. Check your insurance policy details!
How Vulnerable Are You If You Lose Your Phone?
My purse also held my iPhone and a good set of noise cancelling headphones. Losing the phone caused me the most immediate anxiety. While the loss of a very expensive phone was upsetting, I was more concerned about the personal data on the phone.
Luckily the iPhone has a good system for shutting down the phone if you think it was lost. Before I left the cafe wifi, I had already set my phone to delete all data as soon as it got a signal. But this did not stop my worry. I was concerned that the phone would end up in the hands of a pro who may know how to get data off without signalling to the network and being erased.
As soon as we had finished at the police station, our hotel extended our checkout time and I spent an hour very quickly changing all the critical passwords. I made sure that iTunes, email, online banking and online store accounts all had a new, radically different set of passwords. If my phone managed to get online, none of the stored passwords would work. Hopefully this would also protect most of the data stored electronically and accessible from my phone.
Identity Theft Concerns
For months after my purse was stolen I worried about identity theft. The thieves had key pieces of identification and maybe access to other personal data from my phone. I had my banks put alerts on all accounts. My credit bureau report was watched to make sure that no new credit cards were issued. Any new subscriptions to anything were reviewed.
I got lucky and it appears that the thieves just wanted the cash, other valuables in my purse and a phone they would just wipe clean. And we weren’t hurt when the thieves got my purse. Getting robbed in Madrid could have been so much worse!
The biggest things I lost from being robbed in Madrid was some innocence and trust. I felt like a target. We were embarrassed that we had been taken so easily. And we watched everyone as if they were threats.
This hyper-sensitivity almost had us cancel parts of our Spain trip. But in the end we were not going to let them rob us of the pleasure of travelling. We continued on to enjoy the south coast of Spain and an awesome few days in Grenada.
There Are Many Lessons Learned From Being Robbed in Madrid
We learned some important lessons and had other things reinforced from being robbed in Madrid:
- Anyone can be a target and it can happen almost anywhere
- Thieves may be indistinguishable from everyday people
- If you are not paying attention to your surroundings and your valuables, someone else may be
- The more stuff you carry with you, the more you have to lose
- Send your phone an “erase all” command and change all passwords immediately
- Be wary about the people around you, but not overly paranoid
- Don’t let the thieves win by sending you packing for home!
- Consider your home insurance deductible. Will it cover a theft when travelling?
We thought we were pretty savvy travellers and knew high risk situations. This experience in Madrid reinforced that you need to be more alert all the time!
The Lessons Keep Coming
I never really got over the experience of being robbed in Madrid. I am still much more wary when I am anywhere. Including at home! All of my purses have extra long straps and I wear them across my chest in the front. I continue to marvel when I see women walking with large bags open behind their back. When I sit anywhere, I put the strap of my purse around my waist and put the purse in my lap. It is never set on the floor. Or on the edge of a table where it could easily be picked up.
Two years after this incident we connected through the Munich airport. At the passport check, I was asked for extra ID. And I was queried about being robbed in Madrid. Don’t ever think there isn’t a big database in the sky!
Even though I had not lost my passport, I had lost all of my ID. So they were confirming that I was who I said I was and not some imposter who got a new passport with my ID. This reinforced for me the value of reporting the theft to the police. The record of my stolen ID somehow got passed right up to passport control. So even though the police may never find your stolen goods, some benefit came from the record.
Then My Stolen Phone Showed Up!
And then five years after it was stolen, my old iPhone 4S showed up! I totally freaked out when I got an email saying my iPhone 4s was booked for an Apple Genius appointment in Madrid. I certainly did not book an appointment for a stolen phone!
Many, many hours were spent on the phone with Apple to report my concerns. First, that phone was still tied to my ID and email address in Apple’s system. Despite many discussions with Apple they were unable to erase my tie to that phone. Apple was also now aware that a stolen phone was coming to the Madrid store. We finally managed to attach a copy of the police report to the service record. But nobody at Apple ever managed to have a conversation with a single person in that store. And no action plan was ever finalized to address how they would deal with the thief at the store.
I did get an update that the person never showed up for the appointment. Maybe they realized that bringing a stolen phone into an authorized dealership may be an issue. They should not really have worried. Apple’s handling of my concerns were totally unsatisfactory. If you lose an Apple phone, be aware that you may still be tied to that phone. Even if you have unauthorized the device from your Apple ID and iTunes account. If they have all of your ID, who knows what they may be able to do to convince someone they are you! And if it turns up in a store, don’t expect anyone to care that it is stolen.
I tried to put the experience of being robbed in Madrid behind me. But every now and then I get very stark reminders!
Did you learn something from our lessons from being robbed in Madrid? Do you have other tips to share?
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